If the address provided online by the taxpayer does not match our records, they will be advised to contact a CSR for assistance. For more information see IRM 21.4.1.5.7.1 (7). DO NOT release the refund if the indicator is present. This is the number provided on the CP 63, We Have Held Your Tax Refund - Act Now, the taxpayer will receive or has received. Contact the taxpayer by phone or prepare "C" letter requesting all information required to resolve the case. If a taxpayer requests a manual refund due to economic hardship, consider whether to refer the case to TAS. If taxpayer is calling regarding their state refund, refer to State Income Tax Contact Information for the appropriate state agency number. Advise taxpayer to contact agency on BFS offset notice, if received. Advise the taxpayer to allow 16 weeks from the date of their call before calling the IRS back for the status of their return, unless directed by one of the refund automated systems. (16) IRM 21.4.1.4.2(2) Updated verbiage to clarify Delinquent Return Refund Hold Program involves taxpayers with a delinquent return in the prior five years. With Taxpayer Information File (TIF) centralization, it is no longer necessary to contact the issuing center or your local Notice Review to stop the refund. If your return was Accepted or mailed then check IRS Where's my refundhttps://www.irs.gov/refunds/When will you get your refund?https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589IRS - Questions about Refundshttps://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions. For more information on Split Refunds, see IRM 21.4.1.5.7, Direct Deposits - General Information. Offsets will occur after IRS has certified a refund for issuance TC 840/846, but before the check is actually sent or deposited. See. While an IDRS control base needs to be established for CC NOREFP, no systemic updates are received to indicate whether or not the input was successful at stopping the refund. It takes 4-6 weeks for the TC 841 to post. The refund amount from the original return should always be used when accessing WMR. No further action required. If taxpayer calls concerning their refund and research indicates the return has gone unpostable due to an incorrect address, provide Unpostables with the taxpayer's current address. Savings bonds cannot be purchased on late filed or amended prior year tax returns. Access CC TXMOD to determine if we have received the Amended Return. directs you to call us, our representatives will not be able to provide any additional information. TC 971 AC 111 (CC TXMOD) and TC 971 AC 501/506 (CC ENMOD) with "AM" or "AMADJ" in the miscellaneous field. The ICCE refund inquiry application allows individual (IMF) taxpayers to check the status of their tax refund. For prepaid cards, taxpayers must provide the routing number off the return or assistor can obtain the routing number from CC IMFOBT. Please use this link to track your refund from the IRS. Taxpayers can elect DD of their refunds on their electronic or paper Individual Income Tax returns. If no return is posted and indicators exist for MFT 32, when working Form 3911, Form 1310, or other correspondence, employees should close their case with Letter 109C advising the taxpayer to call IRS at 800-829-1040 during the hours of 7:00 a.m. to 7:00 p.m. (local time), Monday - Friday. If the taxpayer inquires on the status of their refund and CC ENMOD indicates SCADDRESS, obtain the taxpayer's new address and input CC CHK64 to release the "S-" freeze. Advise the taxpayer that this is not a toll free number. If they request that you send the form, offer the alternate methods for getting the form located in IRM 21.3.6.4.1, Ordering Forms and Publications, If the taxpayer does not meet oral statement, advise the taxpayer to complete Form 8822. CSRs must follow IRM instructions regarding address change, see IRM 3.13.5.29, Oral Statements/Telephone Contact Address Change Requirements. Taxpayers should be informed that they should not agree to have any portion of their refund direct deposited into an account that is not in their name (e.g., tax return preparer's account). SERP would not be available to the general public. For more information about the TBOR, see Taxpayer Bill of Rights and Pub 1, Your Rights as a Taxpayer. Accounts Management Policy and Procedures IMF (PPI) Tax Analyst(s) oversees the content in this IRM and acts as a point of contact for all Accounts Management sites. Taxpayers who want to select this method for their refund should contact their preparer or the issuer of the debit card for information regarding the use of these cards for receiving refunds. Review CC TRDBV "CODES" screen for an Identity Theft indicator "T" . Advise the taxpayer the refund cannot be issued as a paper check. The refund was direct deposited into the wrong account because an IRS employee did not timely input a TC 971 AC 850 when required. (1) IRM 21.4.1.1.2(1) Added policy statements for Customer Accounts Services as authorities for the IRM. - Schedules (i.e., Sch 1 for self-employment tax) IPU 22U0340 issued 03-04-2022. For paper returns, the account will remain unsettled until full payment is received or the return due date is reached. Do not refer these cases to TAS unless the taxpayer asks to be transferred to TAS and the case meets TAS criteria. See IRM 21.4.3, Returned Refunds/Releases, for resolving undelivered refunds. For taxpayers who meet PATH Act criteria, the following message is provided on the automated systems through February 15th. See IRM 21.5.1.4.10, Classified Waste. Sometimes, when we are still reviewing your return, instead, it will display instructions or an explanation of what we are doing. Advise the taxpayer that they should receive either their refund or correspondence within the time frame. Do not reverse credit elect to offset additional tax or penalties subsequently assessed on the year of overpayment unless the request is on a superseding return (amended return postmarked on or before the return due date or extended due date). CC TRDBV will have the necessary information to identify which unpostable and reason code was used on the original return if the unpostable is no longer showing on IDRS. This is a message many tax payers see immediately after filing their return or after several months of processing status messages. K4 - FREEZE-INDICATOR> is present on line 7 of CC FFINQ. It will tell you when your return is in received status and if your refund is in approved or sent status. "77713" in DLN indicates a questionable refund where account characteristics, history, investigation and/or other key markers identified through filters implemented by the financial institution indicate that an ACH credit entry is questionable, invalid, erroneous or obtained through fraudulent filings. Send closing letter advising taxpayer information is required to complete processing. If the refund amount, TC 840/846 agrees with the amount shown on the taxpayer's return, but the taxpayer received less, a non-tax offset was made through the Treasury Offset Program (TOP). However, its possible your tax return may require additional review and take longer. You can get this number from your Form 1040, line 35a. . For authentication procedures, see IRM 21.1.3.2.3, Required Taxpayer Authentication. Refer taxpayers to the Taxpayer Advocate Service (TAS) (see IRM 13, Taxpayer Advocate Service), when the contact meets TAS criteria, (see IRM 13.1.7, Taxpayer Advocate Service (TAS) Case Criteria and IRM 13.1.7.4, Exceptions to Taxpayer Advocate Service Criteria), and you cannot resolve the taxpayer's issue the same day. The taxpayer provides a reference number they got on one of the automated systems, or, The taxpayer was informed by the application a change occurred to the amended return or refund amount, or, A notice or letter was received, for which they need additional information, or, The taxpayer was informed by the application to contact us if the amended return was filed more than 3 weeks ago and we have no record of it. The RAL/RAC listing, now titled Refund Product Code indicators, can still be found on CC TRDBV under the attribute of Refund Anticipation Loan Code. Change made due to IRM Improvement feedback. Transfer a credit after the TC 841 posts. Input CC "FFINQ" and review the screen for the following information: RESEQUENCE IND If present, indicates the return has been held for review or delayed for some reason. If you mailed your return less than 4 weeks ago, you should wait 4 weeks before using the IRSWhere's My Refundtool. (10) IRM 21.4.1.4.1.2(1) Updated procedures for Non-TPP assistors to address if the taxpayer's return was UPC 126 RC 0 but was not moved to MFT 32 prior to the end of year cycle deadline and the return is archived. Contact the financial institution (FI) by telephone and request their assistance in recovering the funds. IRM 25.23.1.7, Taxpayers Who Are Victims of a Data Breach. If were still processing your return or correcting an error, neitherWheres My Refund? Advise the taxpayer to provide the information using the ERS/Rejects address/fax number chart in (12) below. (15) IRM 21.4.1.4.1.2.6(12) Updated chart to include return address and fax numbers for ERS for MeF Returns. Advise taxpayer when the money was deposited. Injured spouse claims received with the original return can be adjusted at the same time using specific reference numbers. Premier investment & rental property taxes. Fiscal year accounts meeting the PATH Act Section 201 criteria can be identified with a TC 971 AC 134 with the MISC field IVO REVIEW. Advise the taxpayer they can also check Wheres My Refund for current processing status. Date of deposit is less than 5 calendar days prior. Split Refunds will be allowed on all Forms 1040 series (paper and electronic returns). Be aware of possible MFT 32 involvement. Allow an additional 15 calendar days for the bank to respond. It also contains information on what to do if the refund was not sent or if the amount differs from that expected, as well as other special conditions related to refunds (i.e., deceased taxpayers, separated taxpayers). Can be used if there is a possibility a taxpayer may receive a second refund erroneously. The return was received, but not processed: Advise the caller that the return is still in processing. In some instances, the refund callback number will be provided, along with a unique reference number, for further assistance. The role of the CSR is to resolve the taxpayer's refund question. For paper inquiries, follow procedures in Note below. The Form 4442/e-4442 must be treated as priority and reviewed the same day. The speech version is also accessed by telephone but uses voice responses instead of touch-tone. The bank account numbers on the Form 8888 are all valid (e.g., correct amount of numbers). Form 8888 is present, and the return contains Injured Spouse information. 855-406-6972 If there is any reason to doubt the identity of the person calling, request the caller to submit the information in writing. Use the CC MFREQC when inputting transactions, opening required control bases, entering required history notes, and so forth on your local IDRS or the Taxpayer Information File (TIF). . The refund trace process will follow the same procedures as any other direct deposit. MFJ taxpayers are offered a partially completed form, online. Advise taxpayer refund trace cannot be initiated until after 5 calendar days from the scheduled date of deposit. See IRM 21.4.1.4 (3), Refund Inquiry Response Procedure, for normal processing time frames. If the taxpayer has already asked the POA, follow the appropriate guidance above. Been preparing taxes professionally for 10+ years. Missing depositor account number, all blanks/zeros. The information entered must match the information from the taxpayer's tax return. When the contact is from the taxpayer or authorized representative, send Form 4442/e-4442, Inquiry Referral, to Submission Processing using the Form 4442 Submission Processing Unpostable Referral Listing. We cannot provide any information about your refund. Apologize for the delay and advise the taxpayer that even though the processing centers have partially reopened, we are still working to resolve delays caused by the previous pandemic closures. TC 971 action code descriptions can be found in Document 6209, Section 8C, TC 971 Action Codes. CC ERINV is not a universal access command code. It will take approximately 3 weeks for the IRS to receive the funds back from the bank and can be identified by TC 841. Please have your paperwork (such as cancelled checks, amended return, etc.) The "77777" in the DLN automatically causes a refund check to be issued immediately in the same cycle to the taxpayer's address of record. No updates. DO NOT conduct any refund research prior to the end of these time frames, unless conditions in the table in (4) below exist. Advise the taxpayer we are experiencing delays. See IRM 21.4.6.5.1, Taxpayer Inquiries on TOP Offset. For the list of PATH Act indicators, see IRM 21.4.1.3.1 (2), PATH Act Refunds. IfWheres My Refund? Change made due to recommendation by TIGTA. See IRM 21.1.3, Operational Guidelines Overview. Ask the taxpayer if they have any additional questions. Advise them not to call back before 12 weeks as no information will be available. For inquiries regarding Economic Impact Payments, see IRM 21.6.3.4.2.13.2, Economic Impact Payments - Refund Inquiries. This posting also generates a SCADDRESS (service center address) transcript. If the issue involves a change of address, see IRM 21.4.1.4.2, Return/Refund Located, and IRM 21.4.3.5.3, Undeliverable Refund Checks, for additional information. As in the case of the preparer debit cards, taxpayers inquiring about using a prepaid debit card to receive their tax refund should be directed to the vendor offering the card. See IRM 21.4.1.4.1.2 (3), Return Found/Not Processed. If the bank does not respond within 15 calendar days of the letter, contact the bank by phone to determine the status of the request. BFS will return the credit to the IRS to post to the taxpayer's account. See the table in IRM 21.4.1.4.1.2.1, Unpostable Conditions, for guidance, TC 971 AC 111 (only those that had a previous TC 971 AC 121, TC 971 AC 124, or TC 971 AC 129 marker) and the return is posted on MFT 32, TC 971 AC 121 (TC 971 AC 121 is no longer used after January 2017). Therefore, reissuance of the refund check is unnecessary. Employees are responsible for being familiar with and acting in accord with taxpayer rights. 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