The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. I agree to be contacted . If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). Please call the GTL customer service number listed below. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. We guarantee you'll save on Jail Calls, or you can have your money back. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de How do I get setup for eMessaging using the Securus Android app? breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. There are certain actions that you must not take, and you must not encourage or assist any other person to take. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Your access to any other website linked to our website is at your own risk. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies For $45.98, you can get our 90-day service plan. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! You are responsible for maintaining the confidentiality of your username, password and account information. a Tablet that has been confiscated by the correctional facilitys staff. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. any errors in our website or Products will be corrected. Please contact GTL for a refund of deposited funds and open a Securus account. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. Who can an inmate call using their Securus Debit account? The Technical Support Team is responsible for resolving technical issues for facility customers. The app is not launching on my device. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Are you sure you want to end this chat with the Online Assistant? Governing Law and Other Terms. PO Box 650757 By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. This chat history will be cleared once you click the END CHAT button. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. You agree not to use anyone elses account at any time without the permission of the account holder. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. Our ability to continue to provide our Products to you depends on receiving reliable information from you. you may call the Securus Technologies, Inc. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. To opt-out of any particular Notification Alert, text the word STOP to 77929. Can I get a refund if I make a deposit to a Securus Debit account? Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Time Limit for Raising Disputes. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. Message and data rates with your mobile phone carrier may apply. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. . This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Informal Dispute Resolution. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. Serve, Facilities & Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. How do I cancel or end a subscription for a Secureview Tablet? We refer to these products and services as our Products. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Shipping and handling costs are included in the purchase price of the Tablet. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Subscription payments are non-refundable. Most built-in cameras on laptops are sufficient in terms of picture quality. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. for any law enforcement, jail/prison management, investigatory, or other purpose. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. est sujeto a cambios. . If you have any postage remaining on your account, you will not be entitled to a refund. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. What do I need to do to link my JPay account to a Securus account? However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). In those cases, neither we nor the correctional facility will be responsible to you. The inmate phone services vendor has changed from GTL to Securus. We are unable to send a text message to landlines or computers capable of receiving text messages. By exploring our Career Center and the information below, you can learn more about how we make Read More Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. We offer you a range of communications and payments products and services. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? Review of Suspicious Securus Debit Transactions. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Dallas, Texas 75265-0757, Facilities We detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Securus Technologies or other "Jail Facility Phone Providers". If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). Account holders that request an optional paper billing statement may be charged $2.00 per statement. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . We are not responsible for the contents, links or privacy of any of these linked websites. We provide these links only for your convenience. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. The Contact Center is open seven days a week 24 hours per day. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. Ways to Contact Securus. The Privacy Policy is incorporated herein by reference. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. You may not create any derivative work of our website or our Products. In no instance will the fee be higher than $0.40. Small Claims Court. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. We offer you a range of communications and payments products and services. All Tablet sales are nonrefundable. Please read this Limited Warranty carefully. , as required by applicable law Securus Debit account at TDCJ the contact Center is open seven a... 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