I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. I bought jeans for $30 and returned after 30 days without a receipt. Be sure to check items especially clothing closely before purchasing. Why can they not do the same thing as Burlington? I had to argue with store clerk. Well, I'm not one of them!!! The female security was also smirking which was really rude. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. She says "I know you didn't wear them but that's our policy". Best Selling Brand Options, Does Costco Sell Stamps? I have purchased a pair of white boots from Ross's. Does Safeway Sell Stamps? NWOT. Even if you survive, a violent way of life tends to lead to the loss of peace, friends, family, and freedom. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. I'm not a habitual Ross shopper. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. And if not , what should I do ? This is ridiculous. Went to Ross at the Kendall and US1, Miami, Fl. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. Companies use this information when issuing store credit cards to access the risk. Return the item with its receipt and do not remove tags (if any) from any items. As i've stated before, we don't have control over that, it's a corporate thing. 10. 12 answers. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. Those who live violent lives tend to die violent deaths. Idiots who remove Roald Dahl's darkness are just utter Wonkas,WHAT a trogglehumper1: the ucky-mucky2, bopmuggered3, crodsquinkled4 beginning of the end for literature. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. Frustrated, she walked away and I asked her - Do you have the receipt? It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. Who do I contact about this issue.? Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. Also who cares if someone knows your divers license number, that os not sensitive information. Most bereavement policies differentiate between the loss of a core family member versus peripheral family and friends. Before you know it, I will drop Ross like I did Kohls when they ripped me off after I bought table lamp 5 weeks ago and all of sudden the lamp stop working. I believe you liked the article and found what you were looking for. She then tried to enter the number and gave me grief as to what was on the receipt. A receipt is the prime proof of purchase at Ross. I returned a pair of shoes I bought with my debit card. I called BS and made them hive me the full refund. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. Much better deals there. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. H tried to return them with receipt and would not take them back. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. Also managers are never help they are rude and wrong. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. If you do not have the tags, it may be hard for us the verify the item on the receipt. They are not wanting to see a boycott on their stores. I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. 3: Fragrances. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. By the way, my credit is excellent and I have plenty of funds in the bank. ross dress for less bereavement policy. The store cannot sell the item to anyone else - they lose the money. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. Find salaries. I have the receipt and the tags were still attached to the clothes. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. Get a Sale Alert. Opening an online store is the part of ROSS DRESS FOR LESS's business strategy, where it reaches its customers and offers the best of its designers. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. The workers must not wear revealing or loose clothes. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. They are providing sanitization to all customers and associates. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. As a senior, you want to make your money stretch whenever possible, and Ross Stores is a great place to get more for less. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. I have been a loyal Ross shopper for a very long time. 6. Ross is the only one which does not return and have rude, disrespectful employees. All rights reserved. They refused to return my item due to the descriptions on receipt and tag not matching. Had i known this, i probably wouldnt have opened it. The cashier that was working the return counter was too busy hanging up clothes. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. 5. The one cashier, said I will take you next. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. The back of the receipt doesn't disclose this return process either, neither does their website. Community Giving Near Our Offices and Stores, Associate Volunteering, Drives, and Donations. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. No Ross associate should dismiss you the way you've claimed to be dismissed. I am DONE with Ross! When it was time to do my return she told me she couldn't return it. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? After locating your nearest Ross store, pay a visit to that store. I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". Went to Ross at the Kendall and US1, Miami, Fl. My receipt showed a sales tax of $3.23. If the items you are returning are worn, used, and altered, you will not get any refund. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. At this point im upset and decided to leave the store. Now I have to toss this crappy product Ross carried! Their explanation was that it was their policy, just like that! This is just one example. Equal Employment Opportunity (EEO) Policy. She told me that is manager on duty and the things have to go on her way!!! However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. Unfortunate cause i did love the original patterns of the curtains i returned. That way, the tag is still attached and we cannot deny return if it's in original condition. I walked over to the counter where a woman named Stacy was working. It's my money and I have the right to return which ever item I am not pleased with. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. By the way, my mom is 84. amount of $29.00, to be paid with check. Save my name, email, and website in this browser for the next time I comment. Create a free website to honor your loved one. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. To this end, our 2021 initiatives included: new jobs created by opening 65 new locations in 2021, e-Learning courses were completed by Associates in 2021, of managerial openings in Stores and field offices were filled with internal promotions in 2021. Keep that in mind. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. Worst return policy ever! Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I do not want store credit I want my actual money back! . Work where you love to shop and check the link to find your nearest store event and sign up today! She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. The store executives will help you with your return or exchange. with the purchase receipt. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? If you don't like it then shop somewhere else. You can call Customer Service number 1-800-335-1115. It's like "Thanks for your money, now f*ck off!" I put down my purchases and walked out of the store. Not with jewelry item but clothing items. We believe that it is an essential part of the Companys overall commitment to attract, hire and develop a strong, talented and diverse workforce. Returns at Ross are super easy if you stick to their company policies. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. I will never shop in this store again. Ed June 28. They said I was over by 5 days and did not want to refund. So I'm out the total of 23.00 dollars. $32. I bought a pack of hangers there. I will never shop in this store again. Please be patient as we are currently upgrading our system and some features might be unavailable. Thank you. She did not give me a chance to explain the math and that the numbers did not add up. I would rather pay more for a better quality item that would be returnable. Ask me why I do not know, that is a corporate question. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. He stated on the back of the receipt. Find the In-store Aisle. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. NO Businness Ever should be taking back used items! He doesn't like the smell so we asked if he could get a refund. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. People will pay more for an item if there is better customer service. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! We had a receipt, all item's tags and ID. Tags still attached. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. House? It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. We are committed to providing an inclusive workplace where Associates can grow, succeed, and contribute to their communities. I used to love finding bargains at Ross. Overview. That's not ok bc didn't need to buy the items! I have been shopping at Ross for decades and consider it my favorite store. Can I use my receipt as my store credit ? Oakland, CA. TX. Lots of stores ask for this and are not required to list it in their refund policy. All the unused and original items are valid for in-store returns. This website uses cookies to improve your experience. general surgery curriculum; what does bubba mean in italian If I lost my receipt, how can I return tho thing I bought? I do not like the shoes, they do not fit; even though it says 51/2. Here are some easy to follow steps to get your product returned: Few things to take care before returning your product. If you try to return something without the receipt, we will need an I.D. Password. Customers in this age group receive 10 . I'll get all the deals. you are only allowed 2 returns without receipt per year. I am a Ross employee. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. This is why it makes since to inspect before you buy. - aren't your clerks supposed to ask. Does anyone know if this is true or had similar experience? I asked. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. Child, foster child, step-child. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. I had save my receipt I waited for the longest time on line. They are separate companies operated by different people with different policies. Before you get the refund of the product, your refund will pass through a system verification (i.e. What a RIP off. If tags are detached the item will not be accepted. I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. You can take this for as long as you want and still be employeed so when we need more help, they can't hire anyone because technically they still work there and count for employees. I bought underwear from Ross that turned out to be too big. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. This button displays the currently selected search type. Ross Stores associates are often authorized to provide a markdown for items that have an unexpected rip or stain on them. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. As a Ross employee I'll clarify some of these incidents for you. Nonsense!!!!! When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. Today, I thought, if nothing elsethey could at least grant me a store credit. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. I am a Ross employee. I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! Please also note that shipping and handling costs are not refundable. Went to Ross to return one item, had my receipt. I did not walk in it and the labels and tags clearly show that it is refundable. I have contacted The Retail Equation and they said they don't work for Ross. I should have been allowed to exchange at face value. 5 days and I had a receipt. No customer should be treated in this manner. While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. Someone put it in our cart while I was in the fitting room and we payed for it. Crappy store, we don't need these type businesses in our town. Manage Settings Is this even legal? I have made plenty of returns with no issues. They asked for my DL and then told me the refund would be store credit without the receipt. But what happenes when your store manager doesn't follow that code? I am a Ross shopper have been for a long time finding great deals on many items. This could be your state photo id, drivers license, passport, or military id. Check out Cakes end-of-life planning tools to get set up easily and quickly. Suck that I am I week over my stupid 30 days policy! We'll help you get your affairs in order and make sure nothing is left out. 2) keep your receipts have all ross receipts in one place They have great home decor items like pictures, curtain rods, candles, etc. Therefore, the cashier deducted $24.99 from 60.92. So customers that take advantage or try to beat the system ya stick it to them. store without the unnecessary long wait time and have a store that cares about customer service! I walked back home with shoes no one can wear amd out of $49. She balles up the gown in the same bag as the shoes. Ross Stores, Inc.'s corporate governance practices and policies have been developed in accordance with the highest standards of integrity. Happy holidays, I hope this was helpful in answering some questions. they should over ride. But before i tried to returned them she wanted me to purchase my other items first. We continue to invest in efforts to attract, retain, and develop diverse talent; enhance our policies and programs that support and safeguard our Associates; and offer opportunities for Associates to contribute to the communities where they live and work.