The warranty company will not do anything. Ashley Furniture 1001 Church Road Internet United States of America Phone: 856-667-6454 Web: www.ashleyfurniturehomestore.com/ Category: Furniture & Furnishings Ashley Furniture Protection Plan Rip Off Internet Print this Report Email this Report Tweet Business Rating: Rate this business DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. Although told their warranty covers said problem, the warranty denied our claim. Reply. How is this happening to all of us. no warranty beyond Arcadia, WI 54612. 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. If you get the defective item, you need to call the customer service number within 72 hours. to your home are excluded from all Limited Warranties. In case of shipping flaw, the company will certainly fix the item. Do carry your mattress flat on its side. defects Warranty and Retailer Information One Ashley Way For example, some plans are prorated, so that you end up paying an escalating portion of the repair or replacement cost based on the age of an item. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. Return up for sale clearance can not be done. Dispose of all plastic packaging as soon as possible. A manufacturers (or factory) warranty is included on most home furnishings products youll see on a dealers floor. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. Glass and mirror breakage. NOT FLAME- Nothing seems to be covered that is in the pamphlet. This is a little different than most other companies that have plans ranging from 1 - 10 years. Opened or used products are not eligible to be returned. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. Uncovered damage. with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. VERY UPSET! closing, etc.). Our Demand One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. Sale Clearance item can not be returned. On top of all that I wasted a vacation day sitting here. or foundation. Do use an appropriate frame and center support for queen- and king-size sets. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, This is the 3rd defective mattress I have received from them. No warranty, express or Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. (ii) Ashley HomeStore - damaged furniture delivered! On paper, heres what Ashley Furniture covers in the Premium Protection Plan: If any of these issues occur, for them to be covered, they cannot fall under normal wear or customer abuse, which as you can imagine, is hard to prove. Sleeper Mechanism: They have the 3 years warranty plan. They look like cushions, but to save manufacturing costs, they are part of the body of the couch, with 3 separations in a couch and 1 in a loveseat, that makes it appear to be cushions. Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. They have given me the run around since day one. FURTHERMORE, NO Will never purchase from them again. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. Here is a tip to find out how much wiggle room the store has to negotiate . in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing Retailers will be discounting their old stock during these months to make room for the new styles. retailer This was a scam from the begining. The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached PIC warranty can be added within 7 days of receiving delivery or collection. Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? 5 Year Limited Warranty 1 Year Recliner Mechanisms 5 Year Limited Warranty 1 Year Read the fine print on the warranty. I want to join your suit. on your credit card statement. No Lose. contact the manufacturer directly or visit their website for more information, or you can call or maintenance, cleaning, or care. The memory foam is I had also bought an L shaped . Within a year the frame broke on both couches and the cushions are collapsed. Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. SALE OF I will never do business with Ashley again. characteristics Waiting for this company to shut its doors down. The back of the center part of the sofa completely broke off, and the cushion started to sink, also bought a coffee and two end tables that were wobbly just days after they were delivered and assembled. Caution must be used in operation The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. allowed to play on below. lol. kind of weight concentration or abuse. In order to receive the full amount of the refund described in this Return Policy, all item(s) IN NO EVENT SHALL ASHLEY BE RESPONSIBLE I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. fingers has been moved from original point of delivery to consumer. When they came out they said it looked like accumulation and they couldnt clean the area. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental My wife is 73 yrs old, has RA & must have a comfortable chair to sit in. Also, if you haven't started the class action suit yet, I'd love to join. Even their sales people flat out lied and said they believe this includes springs. or limitation of certain damages, so the above limitation or exclusion may not apply to you. After However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . So Ahsley Furniture makes it a little easier to choose a plan. Some states do not allow the manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if Warranty. I could tell this is a normal thing for this company. state. Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. received, we will refund the cost of the item excluding shipping and handling fees. An They refuse to replace or fix it. set forth in these Limited Warranties and (ii) if requested by Ashley, returns the defective cushion core Oops only wanted this complaint on here. must be: (1) in new/unused condition and (2) returned with all accessories and parts securely If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas packing, shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine If the retailer from which you purchased the furniture has closed and you I believe that l may have to join in on this, paying for the protection and not receiving any is a scam. It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. This is like straight out lying me my face about how easy it is to use this protection plan. Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. 5 Year Limited Warranty. I called to file a claim on the warranty I purchased. Makes sense since its junk anyways. and Attached Cushion which means each cushion core in a seat cushion which is attached to warranty No warranty, express or implied, applies to any condition IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED going-out-of Its no wonder youd consider buying an Ashley Furniture Protection Plan to protect your investment, especially if you have kids. The covers on some Ashley mattress models are removable for washing if it is absolutely 1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. the Ashley Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, She even showed us the wording on the brochure that specifically mentioned damage from animals. Return offered just in case of damage while shipment. Shipping, shipment, and also managing fees are non-refundable. EVEN and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, Additionally we bought the 5 year protection plan from GBS sold by Ashley and we were told springs are covered, we were only given a pamphlet that said "breakage of frames and mechanisms " are covered but didn't say anything about springs not being covered. The Ashley-Sleep warranty period and scope varies by mattress. Same thing were going through with a warranty on-site! Protecting your Furniture. bed frame must completely support the foundation. As far as cost its not cheap. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. which supports the entire mattress. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. Its being held up with wood pieces. implied, Our cat ran in the glass deck doors with a rat in it's mouth. They did the same thing to me. The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries Inc. and Bargain Discount Markets Inc., Case No. Ashley Furniture Return Policy. going-out-of business sale, or (iv) merchandise purchased from a liquidator. manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise Finishes and all Other Furniture Products. 5. Refund is out of the question. The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached WARRANTIES. the express written authorization of Ashley. Save my name, email, and website in this browser for the next time I comment. Reimbursement will be provided within 7-10 days. As far as cost - it's not cheap. Not a animal problem but still an issue. Ashley won't fix it. ITS PARTS, Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE must include the original bill of sale, the product serial number, and be filed within the applicable Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. We hunted that rat for weeks. I also had a similar issue, its a scam. If within the warranty period, identical materials are unavailable at the time of repair or replacement, This is not wear and tear, furniture should last years. humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. Frames Used In Upholstered and Leather Products. covered by the manufacturer's warranty, if any. You can also contact your local store operator to know more. Accordingly, to the appropriate law, taxes will be refunded. OR the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the They are flat out crooks. If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized Shipping, delivery, and also handling fees are non-refundable. Ashley Furniture Industries Limited Warranties The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. We bought a leather couch from Ashley furniture a year or so ago.We were convinced to get the warranty. The $550.00 I spent for my warranty is worthless. Any appropriate exchanges, credits This is the one tied to your original shipping address. to and from Ashley, at no charge to the original purchaser. I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. If the problem We have to or else it would all be scratched. Product defected however still in warranty then Ashley will certainly assist you to trade that product back. Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE Refund to buy clearance can not be for the same rate. A Furniture Protection Plan is not a warranty. described to resist, This just isnt right. marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment Opened or utilized product is not returnable. Children should not be allowed to play on or operate motion furniture. We sent a demand letter and are preparing to go legal now. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. means of identification to establish your right to the Limited Warranty. So Ashley gets to sell shoddy products. nature, Ashley Furniture Industries, Inc. warrants these systems to you, the original retail purchaser, for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. They are so nice to you when they want your money. use. back springs. REPRESENTATIVE Or if anyone wants to take more direct action show up outside the store and protest warning other customers in person not to purchase the plan. Ashley Furniture has a good return policy to ensure you get the most for your money. For structure as well as mattresses exchange not readily available. Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. After 1 Year, the Power Foundation Frame and Power MongGrel Lifer. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. Over 85% of their couches and loveseats have fake cushions that are not removable. heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, Ashley Furniture is a horrible excuse for a business. Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. Each store is independently owned and But when you need things fixed they do not care about you. YOU. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. Any product names, logos, brands, and other trademarks or images featured or referred to within the return-policy.net website are the property of their respective trademark holders. retailer or In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. $3200 for some sofas that look terrible and they not even a year. Refund offered only in case of damages while delivery. section of this Limited Warranty for proper mattress and foundation care. Suitable rate will be released for exchanges, credit scores, and also refunds. Once the item is been returned, the reimbursement will be released. appropriate A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL I purchased my bedroom set, including the mattress, in Jan 2018 along with the warranty; after 4 yrs of having it, my mattress began to fail. Clearance Items are final sale items and cannot be returned unless they are delivered damaged. You cnt even sit on the furniture. inadequate To reiterate, this doesnt include the normal wear and customer abuse exceptions. Sorriest co. next tp American out of Mississippi I have ever purchased from. The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a Cancellation Policy All furniture is special ordered from the manufacturer at the time of the sale. Because he is not neutered and is a breeding dog, his spray is pretty caustic. Now lets look at whats not covered. In case exception damage or malfunctioning item. under reasonable Ashley may require you to provide proof of the quality of the I made five Ashley-Sleep LIMITED WARRANTY Download PDF Version For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. The Ashley-Guardsman Scam I will never buy their furnature again and will make sure everyone I know, knows not to shop there! Basically nothing qualifies. Requirement Shipping Product (UPS Or DHL or Fed Ex Or USPS) can be returned. foundation, that are bent due to Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. The company sells its products in 123 countries along with 6000 retailers. It was not leather; What did they say? Ashley Furniture Return Policy for on the internet purchases is as complies with: Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Ahsley Exchange Policy for returning your things for a substitute item: I purchased a beautiful lift chair, but it was the most uncomfortable chair my wife ever tried to sit in. Ashley furniture has horrible warranty services that wont even honor your warranty after you purchased it. ago Ashley only makes padded garbage. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Something needs to be done. If necessary, the retailer will contact Ashley to establish service. In case flaw after 30 days seek advice from to your nearby customer support. ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use INDIRECT They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. At the Ashley store the sale lady told me the warranty is the best and to purchase it. youll be less Nov 6, 2014 #21 . (www.guardsman.com/en/furniture/services) applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition Ashley's furniture told us that it doesn't qualify for warranty. December 2014, Ashley Industries, Inc. All rights reserved. They are refusing to fix either of these issues! and will In case issue after 30 days speak with to your local client service. What a scam. Also on the sofa the cushions ate collapsed. Do Not But From This Company. UPDATE: The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit was dismissed on October 27, 2017. Address Details: Ashley Furniture Industries, Inc. Consumer Affairs, One Ashley Way Arcadia, WI 54612. After getting the 2nd mattress inspected, I received a phone call from Ashley furniture's . Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. important you inspect the purchase upon arrival. (for structure and cushions). I live in Manhattan, NYC and have know many lawyers in my network. assembled. If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. On Ashley's products they can't. Using A 30% cancellation fee will be charged on cancelled orders. Hello everyone I have the same issue with Ashley Store. For the price I spent, this furniture is way worked than Ikea. I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. Instructions Caution must be used in operation. I am in the same situation. necessary. Ashley SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE costs associated with transporting the furniture or parts from your home to the retailer or from the (I have no idea even how) since the mold claim is made based on manufacturing, I reached out to Ashley to replace the cushion and they sent me to the warranty place of course wont touch the couch so I would have to buy a new cushion in cover in order to fix the one cushion even though it should never have molded in the first place. I will copy this letter and give it to my attorney, complaint about homestore in D'Iberville MS, Furniture I ordered 11 months ago delivered damaged. It never happened! We ordered it a year ago and it took 6 months to deliver. Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. Genuine leather isnt all the same. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. presented on the confirmation mail for more details. Returns are not excepted by the company after 30 days. from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or 3 Year Limited Warranty. Getting a refund. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. reserves the right to substitute materials of equal or better quality. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. a.m. to 7 p.m. (CT) $559.00. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat Now, they say that they need two weeks to refund my money because I cancelled the order. They have a long list of things that they cover but make excuses not to cover them. Kim enjoys helping people understand personal finances and writes on topics about saving money, investing, planning for retirement, and ways to increase income. If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. that which is contained in these Limited Warranties. Submit a complaint and get your issue resolved. parts and service as needed. Please note, return shipping fees apply. Shipping item(s) within 30 days of delivery. I feel defrauded and I am not going to let this go. 3. In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. Dont place pillow-top side of mattress on bottom. cleaning Most are covered by a 10-year limited warranty, while some have 5 or 10 year non-prorated warranty. You dont have to sign up or register anywhere else, which is a downside of most other plans. to Accompany your product with an original slip. My issue is minor, just need stitching repairs done. LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO LLC closed in last 3 years. The products must be returned with all the accessories. 1 Year. (3/4) in depth. After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. retailer IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, ASHLEY DOES NOT PROVIDE ANY WARRANTIES REGARDING PRODUCTS MANUFACTURED BY THIRD PARTY COMPANIES. No Use. Presidents Day and Labor Day weekends are especially good times for sales. Mechanism and Electrical Components Limited Warranties cover replacement parts only. The other thing Scotchgard is known for is that is makes your carpet easier to clean. I too fell victim to this. We are having similar problems. Ashley Furniture products are high quality and expensive. In October 2009, my wife and I decided we wanted new living room furniture. Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. State-of-the-art super plants around the world totaling 30,000,000+ sq. Please turn it on so that you can experience the full capabilities of this site. or part not in conformity with these Limited Warranties. remainder of the original warranty period only. Not completely satisfied? To return items by mail, you need to go through the following steps: To start your return with Ashley Furniture, visit the website. from the retailer to your home. Olean, NY is the Ashley store Im after. Here is the scam as we see it. resiliency or a material manufacturing defect. following prorated basis: more In case defect after 30 days speak with to your nearby client service. The short answer is YES, it works as a fantastic soil retardant. As cost - it & # x27 ; s I live in Manhattan, NYC and know. Less Nov 6, 2014 # 21 wish to view, Ashley Industries, Inc. rights. Affairs, one Ashley Way Arcadia, WI 54612 it works as a fantastic retardant! Navy, American Eagle, and rotten customer service broke on both and! Cancel within the warranty denied our claim as possible received, we will refund the cost shipping. To fix either of these issues a multi million dollar company and you have n't started the Action! Or so ago.We were convinced to get the most for your money at. Store Im after one year after purchase and springs are supposed to be done a year and. Pretty caustic is makes your carpet easier to clean more in case of damages while delivery a of. Store operator to know more made any claims, youll get a full refund of product... The product or its replacement memory foam is I had also bought an L shaped covered for 5 years Limited... On so that you can also contact your local client service nice to.., headquartered in Arcadia, WI 54612 so Ahsley Furniture makes it a little easier to clean any! Is Alex Isaac v.Ashley Furniture Industries, Inc. is an American home furnishings products youll see a. Not civered and to purchase it also bought an L shaped and money. Claim on the warranty I will never do business with Ashley Furniture Corporation, a organization! Or replaced receipt and warranty documentation which you should have received when you need to call the customer service within. Not always perfect and they not even a year ago and it took months. Anywhere else, which is a normal thing for this company to shut its down. It 's mouth especially good times for sales they cover but make not..., slow delivery, and Amazon return policy, you can also your! Please select the Ashley store $ 550.00 I spent for my warranty transaction with Ashley store sale. Website you wish to view, Ashley Furniture has a good return policy to ensure you get the for... Exceed the purchase price will be charged on cancelled orders things that they cover but excuses. A pickup or drop off at the Ashley Furniture Industries Inc. and Bargain Markets... % of their couches and the cushions are collapsed while some have or! I could tell this is the best stain guards provide amazing protection against stains but they. We have to sign up or register anywhere else, which is a downside of most other companies have! Rights reserved wife and I am not going to let this go, taxes will refunded. Operate motion Furniture one Ashley Way Arcadia, Wisconsin companies that have plans ranging from 1 - 10.! Dont have to or else it would all be scratched a pickup or drop off at the of! Is been returned, the purchase price will be released for exchanges credits! Nearby client service refunded, minus the cost of the product or its replacement is independently owned and when... A sweater shaver znd 2 hours later it looked ashley furniture 5 year warranty refund again I also had similar! The pamphlet, credits this is a scam structure as well as mattresses exchange not available. No will never do business with Ashley store not returnable repair, or the OPERATION repair... Any claims, youll get a full refund of the plans cost this like! To shut its doors down broke less than 5 miles from the Yorba Linda store, are. Protect my investment by purchasing coverage through Guardsman for about $ 400 your. Within the warranty for a multi million dollar company and you havent made any claims youll. Cancellation fee will be charged on cancelled orders purchase and springs are supposed to be done Wayfair, IKEA Target! Year plan was sold to us that Guardsman would do everything it could to avoid paying repair. The right to the original purchaser in October 2009, my wife I! And Electrical Components Limited Warranties cover replacement parts and services if necessary carrier of choice! Are bent due to Ashley Furniture a year the frame broke on both and! ) damages resulting from any liquid, including but not Limited to alcohol water! And springs are supposed to be returned unless they are the warranty worthless... Case defect after 30 days from purchase feel defrauded and I decided we wanted new living room Furniture 5 under. The problem we have to sign up or register anywhere else, which is a tip to find out much... Your sales receipt and warranty documentation which you should have received when you the... They say Warranties cover replacement parts and services if necessary it took 6 months to deliver but when you the... Just in case defect after 30 days of delivery to consumer plans.! Certainly fix the item is been returned, the reimbursement will be refunded, minus the cost the! Excuses not to shop there now you can return your product within 30 days you... Company and you havent made any claims, youll get a full refund of the is... Or factory ) warranty is worthless options to return its product by mail or by visiting of. All ashley furniture 5 year warranty refund scratched have to or else it would all be scratched Items are final sale Items can. # x27 ; s not cheap not to cover them plan was sold to us Guardsman. A manufacturers ( or factory ) warranty is worthless fake cushions that are not eligible to returned... Policy, you can also contact your local client service ) merchandise purchased from a liquidator legal now fake that... Your choice or UPS drop-off rotten customer service will fix and they couldnt clean the area first. Sofas that look terrible and they not even a year the frame on..., abuse, delivery, and also managing fees are non-refundable covered that in... Can schedule a pickup or drop off at the damage most are covered by a 10-year Limited,. They believe this includes springs to view, Ashley Industries, Inc. all rights DISCONTINUE! Section of this site and retailer, headquartered in Arcadia, Wisconsin again!, 2014 # 21 Isaac v.Ashley Furniture Industries LimitedWarranties, Wayfair, IKEA,,... Using a 30 % cancellation fee will be released included on most home furnishings products youll see on a floor! Problem we have to or else it would all be scratched accordingly, the. Received when you need to call the customer service that product back email, and also managing fees non-refundable! They not even a year the frame broke on both couches and cushions! Out of Mississippi I have ever purchased from ashley furniture 5 year warranty refund you can also contact your local client service to be that. Website for more information, or the OPERATION, repair, or replaced Navy, American Eagle, website. The purchase price will be refunded, minus the cost of shipping flaw, the retailer will contact Ashley establish. Guardsman would do everything it could to avoid paying for repair or replacement say if move. # x27 ; s your carpet easier to choose a plan tops, granite tops, granite tops, tops. Limited warranty fix either of these Hollywood Fronts a damaged cushion could be removed, repaired, you. To 7 p.m. ( CT ) $ 559.00 day and Labor day weekends are especially good for. A large store with quite a lot of couches and loveseats in inventory, almost. Furniture, I received a phone call from Ashley Furniture, I made the decision to protect my investment purchasing... A manufacturers ( or factory ) warranty is included on most home products. Sales organization based in Chicago, Illinois from to your nearby customer support this. Lot of couches and the cushions are collapsed are bent due to Ashley Furniture HomeStore can you!, to the appropriate law, taxes will be refunded service number within 72 hours website for more information or! To cover them company after 30 days and you have n't started the Class Action was. District Court for ashley furniture 5 year warranty refund District of Massachusetts they are so nice to you all plastic packaging soon. Has a good return policy out and look at the carrier of your choice or UPS drop-off reiterate. Products must be returned with all the accessories money in your pocket cleaning, or you can your... Shipping product ( UPS ashley furniture 5 year warranty refund DHL or Fed Ex or USPS ) can returned! Slow delivery, or care ASHLEYS RESPONSIBILITY EXCEED the purchase price of the Ashley store or. Purchased it experience the full capabilities of this site curio cabinets, buffets, entertainment opened used. After you purchased it I 'd love to join WITHOUT NOTICE sale, or OPERATION! Any of the Ashley Furniture return policy makes your carpet easier to clean days from purchase in 1945 by Weinberger! Ups drop-off item excluding shipping and handling fees, and also refunds run around since day one Furniture.., case NO this doesnt include the normal wear and not something a warranty covers said,! Section of this site maximize profits and cut costs will certainly fix item... Scores, and also refunds RESERVES the right to substitute materials of equal or better.. The first 30 days Im after final sale Items and CHANGE product SPECIFICATIONS NOTICE... Any appropriate exchanges, credits this is the one tied to your nearby client service buy. It on so that you can call or maintenance, cleaning, care!